Privacy Policy
Effective date: July 20, 2026
Who We Are
Engalen Studios is a visual-effects, compositing, and video-editing studio based in Trail, British Columbia, Canada.
This Privacy Policy explains how Engalen Studios collects, uses, protects, and discloses personal information received through this website and related online services.
Information We Collect
Project and Contact Enquiries
When you use the website contact form, we collect the information you choose to provide, including:
- Your name
- Your email address
- Your message subject
- Details included in your project enquiry
Please do not submit confidential production materials, passwords, financial information, or other sensitive personal information through the general contact form.
Support Requests
When you use Engalen Studios Support, we may collect your name, email address, ticket messages, attachments, and other information required to respond to your request.
Technical Information
The website and its hosting provider may automatically process limited technical information, such as your Internet Protocol address, browser type, device information, requested pages, referring page, and the date and time of access. This information may be used for security, maintenance, troubleshooting, and protection against abuse.
How We Use Personal Information
Engalen Studios may use personal information to:
- Respond to project enquiries and support requests
- Evaluate potential work and prepare project discussions
- Provide requested services and communicate about active projects
- Deliver files, revisions, and technical support
- Maintain website security and prevent misuse
- Meet legal, accounting, contractual, or regulatory obligations
Engalen Studios does not sell or rent personal information.
Contact-Form Storage
The current website contact form sends submissions to Engalen Studios by email. It does not retain a separate copy of the submitted message in the WordPress website database.
Email correspondence may be retained for as long as reasonably necessary to respond to the enquiry, manage an active or potential project, maintain appropriate business records, resolve disputes, or meet legal obligations.
Cookies
The website may use necessary cookies for administration, security, basic functionality, and user preferences.
Third-party embedded services may set their own cookies or use similar technologies. You can control or remove cookies through your browser settings, although disabling some cookies may affect website functionality.
Embedded Content and Third-Party Services
The website may include content or services provided by third parties, including:
- Google Maps
- YouTube videos
- Social-media links
- Website hosting and email-delivery services
Embedded content may behave as though you visited the third-party website directly. Those providers may collect technical information, use cookies, or process information according to their own privacy policies.
Google’s privacy information is available at:
Disclosure of Information
Engalen Studios may provide limited personal information to service providers when reasonably necessary to operate the website, deliver email, host files, provide technical support, or complete requested services.
Information may also be disclosed where required by law, court order, legal process, or where reasonably necessary to protect Engalen Studios, its clients, users, systems, or legal rights.
Information Processed Outside Canada
Some hosting, email, embedded-content, or technology providers may process information outside British Columbia or outside Canada. Information processed in another jurisdiction may be subject to the laws and lawful-access requirements of that jurisdiction.
Security
Engalen Studios uses reasonable administrative and technical measures intended to protect personal information against unauthorized access, use, alteration, disclosure, or loss.
No website, email system, or Internet transmission can be guaranteed to be completely secure. Information submitted online is provided at your own risk.
Your Privacy Rights
Subject to applicable law, you may request access to personal information Engalen Studios holds about you, ask that inaccurate information be corrected, or request deletion of information that is no longer required.
Some information may need to be retained for legal, contractual, security, accounting, or legitimate business purposes.
Children’s Information
This website is intended for filmmakers, production professionals, clients, and other general audiences. Engalen Studios does not knowingly request personal information from children through the website.
Changes to This Policy
This Privacy Policy may be updated when the website, services, technology providers, or privacy practices change. The effective date at the top of the policy will be revised when material changes are made.
Contact Engalen Studios
Questions, access requests, correction requests, or privacy concerns may be sent to:
Engalen Studios
Trail, British Columbia, Canada
Email: Email: support@engalenstudios.com
